How to Set Up Your Orderpad Device

Getting your new Orderpad ready is quick and straightforward. Follow the steps below to set up your device and start taking orders smoothly.

Set up your Orderpad

1. Open the printer compartment

Hold the device firmly and press the release button (or lift the grey bar, depending on your model) to open the lid.

2. Insert the paper roll correctly

• Make sure the paper feeds from the top of the roll (or bottom-up on handheld models).
• Leave a small overhang of paper before closing the lid firmly.

3. Connect the power

• Plug the device directly into a wall socket — avoid extension leads.
• Ensure all cables are fully inserted.

4. Check the power connector

Insert the connector into the 24V port (or left‑side charging port on handheld devices).
The flat side of the connector should sit parallel to the bottom of the device.

5. Switch on the device

• Use the power switch on the back.
• The device will trim the excess paper and begin booting.
• Allow a couple of minutes for any updates to install.

6. Connect to Wi‑Fi

Press Home → Settings (cog icon) and choose your restaurant’s Wi‑Fi network.
Important:

• Do not connect to public hotspots (e.g., The Cloud).
• Only use secure, password‑protected networks.
• If your network doesn’t appear, tap Scan.

7. Log in to the Nectar Eats Orderpad app

Press Home, open the Nectar Eats Orderpad app, and follow the on‑screen steps to sign in.

Tips for a Smooth Setup

1. Keep the device accessible

Place it somewhere your team can easily accept orders.

2. Ensure strong Wi‑Fi

Position the device close to your broadband router for the best connection.

3. Keep it powered

• For countertop devices: always use a wall socket.

4. Follow on‑screen guidance

The device will walk you through new features and updates.

5. New to Nectar Eats?

Before your go‑live date, our onboarding team will contact you to:

• Provide login details.
• Walk you through the device.
• Run a test order with you.

Existing customers with a new device

Simply enter your registered email and password.
You’ll receive an email verification code to complete setup.

If you can’t log in, our support team can get you up and running the same day.

Need help?

If you have access to Nectar Eats Partner Hub, use the Nectar Eats Search in the Support section.

If not, contact us:

• Email: support@nectareats.com
• Phone: 0203 916 6048