** Please note that using our website or apps will constitute acceptance of our privacy policies. **

This website and any sub-domains of eatogo.co.uk, and its associated mobile apps are operated on behalf of Eatogo Ltd. By using our website or apps, you agree to this privacy policy below.

This policy explains how Eatogo's Site and related Applications (the “Site”, “we,” or “us”) collect, use, share and protect the personal information that we collect through this site or different channels. Eatogo Ltd. has established this Site to connect participating restaurants and takeaways with customers who require food or grocery items to be delivered to their desired location.

This policy also applies to any mobile applications that we develop for use with our services on the Site, and references to this “Site,” “we,” or “us” are intended also to include these mobile applications.

How we collect and use your personal information

We may collect certain information about you when you use these services:

• Your IP address, and information about the web browser you're using.
• Your name and contact details, such as your email address and telephone number.
• Your profile address and any delivery addresses.
• Your favorite order items and preferences.
   

The following information is shared with Eatogo Takeaways:

• Your name, phone number, email address, and delivery address are also included.
• History of all previous orders.
• Bank details of our restaurant partners only (for Invoicing purposes).
   

What are Session and Persistent Cookies?

Cookies are small text files placed on your computer by websites like ours. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the website you are visiting. As is commonly done on websites, we may use cookies and similar technology to track our users and any services they use. We use both “session” and “persistent” cookies. Session cookies are deleted after you leave our website and when you close your browser. We use data collected with session cookies to enable certain features on our Site, to help us understand how users interact with our Site, and to monitor at an aggregate level Site usage and web traffic routing.

We may allow our service partners who provide services to our Site to place cookies on your computer that assist us in analysing usage data. We do not allow these service partners to collect your personal information from our website except as may be necessary for the services that they provide.

Advertising Cookies:

We may use third parties, such as Google, to serve ads on our Site. These third parties may use cookies to identify ads that may be relevant to your interest (for example, based on your recent visit to our Site), to limit the number of times that you see an ad, and to measure the effectiveness of the ads.

Google Analytics:

We may also use Google Analytics or similar services to gather statistical data about visitors to this Site and how they navigate the Site. This is done on an anonymous basis. We do not associate anonymous data with your personally identifiable data.

Java Script:

JavaScript may be required to use our services. Please enable JavaScript or unblock our website scripts to use it as intended. We don't use any tracking beacons or third-party advertising scripts.

Securing your Data:

Your personal information is important and we take great measures to ensure its security and safety.

All your personal information is transmitted over an encrypted web connection at all times. We use HTTPS using a signed and encrypted SSL certificate. We store passwords in an encrypted form to further protect your login details. We have put in place suitable physical, electronic and managerial systems to safeguard the information collected.

Where your Data is Stored:

We store your data on secure servers in the USA and the European Economic Area (EEA). Our payment provider handles data only within the EEA. Your bank will process information in your country of residence, or this can also be done with the bank’s primary country of business.

Some of our third-party suppliers are based in the United States (USA). By submitting your data, you agree that some information will be shared with them and stored and processed outside of the EEA.

How do we use your Data? 

Your data may be used for:

• the website/app to tailor to your preferences.
• the website/app to accept payments.
• the restaurant to deliver your orders.
• the restaurant to send you relevant special offers by email or push notifications.
• the system provider to contact you for feedback about the service or any contact through our online messaging service.
• We also store information about customer orders, such as popular menu items.
   

Disclosing your information:

Sometimes we rely on third parties to provide and help to improve some aspects of our core services. You may be bound by their privacy policies in addition to this one.

The third parties we employ are:

• Apple (for iOS app downloads) process your personal information when downloading official apps.
• Google (for Google Play app downloads) processes your personal information when downloading official apps.
• Email delivery company (for registration, confirmation and order receipts).
• SMS Gateway (for processing your OTP confirmations) for logins and authentications of phone numbers, etc.
• Leading payment service providers to securely handle your payment details.

We only share the information required to provide core services listed above (“How we use your data”) once the third party meets our strict privacy standards. If required by law under UK jurisdiction to share your information we may do so. We won’t share your information with any other organisations and we don’t pass on your details to other websites.

External links:

We may link to some external websites or services. Please note that we do not have control over third-party websites and you should consult their terms and conditions or privacy policy.

Information provided by your web browser:

Information that is provided by your web browser, will be like your name, contact number, mailing address and email address. Our app will also fetch your location information to give you the best possible service that is closest to you. Like many other websites, we may utilise other information that your web browser routinely shares, such as your browser type, browser language, software and hardware attributes, the date and time of your visit, the web page from which you came, your Internet Protocol address and any geographic location associated with that address, the web-pages on this Site that you visit or visited and the time you spent on those web-pages. This will generally be anonymous data that we collect on an aggregate basis.

Personal Information that you provide:

To use our service, you must create an account on our Site. To establish your account, we will ask for personally identifiable information that can be used to contact or identify you, which may include your name, phone number, and e-mail address. We may also collect demographic information about you, such as your postcode, and allow you to submit additional information that will be part of your profile. Other than the basic information that we need to establish your account, it will be up to you to decide how much information to share as part of your profile. We encourage you to think carefully about the information that you share and we recommend that you guard your identity and your sensitive information. Of course, you can review and revise your profile at any time.

Payment Information:

This data is collected and passed directly to our payment providers and your bank when processing credit card or sensitive payment information. We do not handle or store any sensitive payment information ourselves. To make any payments online, you must provide card details to the mobile financial services gateway (MFS), Your debit or credit card information is not stored on our Eatogo platform.

Please note that this policy is subject to change and we recommend checking this page regularly for updates.

Updated: 30th April 2025.