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Customer Support
About My Order

Questions about my order

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We have a dedicated team that oversees your entire Nectareats experience, from the moment you place an order to the moment it arrives at your door. However, we understand that things can sometimes go wrong. If that happens, you can use the Help function in the Nectareats Takeaway app to speak with our customer service team and report any issues. You can also visit our Contact Us page, complete the form, and one of our team members will get in touch with you.

Frequently asked questions

You can reach out to our customer service team through the Help function in the app. We’ll do our best to ensure all the items you wanted are added to your order.

Occasionally, unforeseen circumstances can cause delays in delivery. Whenever possible, we will proactively contact you if we anticipate that your order might not arrive within the estimated delivery time. Rest assured, our delivery team or restaurant partner will make every effort to get your order to you as quickly as possible.

Absolutely! If something wasn’t quite right with your order—like a missing dish or a mix-up—you can request a partial refund by selecting the “Partial Refund Request” option on our support site. Just make sure to include all the relevant details so we can help you quickly and smoothly!

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