Nectar Eats Limited, operating under the name of "Nectar Eats Takeaways" is committed to maintaining the accuracy and completeness of all electronic documents, images and any such resources available on this website, including associated sub-domains belonging to the domain ("nectareats.com"), this includes any copyrighted images uploaded by third parties. However, Nectar Eats Limited cannot be held liable for any errors, omissions, infringements relating to copyrighted materials or inaccuracies that may occur.

Platform Role and Limitations: Nectar Eats is a Food Marketplace trading under the title ("Nectar Eats Takeaways") which serves as a platform connecting customers with independent food vendors. While we take measures to feature vendors that meet high standards of quality and safety, Nectar Eats is not directly involved in the preparation, packaging, or delivery of food products. Customers should be aware that all transactions and interactions with vendors are conducted directly with the respective vendors.

Food Safety and Dietary Requirements

Food purchased for delivery or pickup from our partner restaurants must be consumed within a "24 hour safe period" from receiving your order. Food that is left must be refrigerated once you have allowed it to cool down at room temperature, then it must be stored at “4° Celsius or lower” this is only advisable if consumed within a maximum of 24 hours. When reheating food always heat up until it is piping hot all the way through i.e. “above 75°C for at least 30 seconds or more”. Food should only be reheated once then consumed or discarded. If food has not been handled correctly through the proper re-heating or consumption within the safe period, Nectar Eats Limited. will not be held responsible.

When making a purchase on www.nectareats.com you are confirming your acknowledgement of our Terms & Conditions, you and or any such person(s) release Nectar Eats Limited in its entirety from any liabilities arising from the consumption of the aforementioned food items and agree that no legal actions will be taken against Nectar Eats Limited in any such event.

Customer Responsibility: Customers must verify ingredients, preparation methods, and allergen information directly with the vendors before placing an order. Nectar Eats Takeaways cannot guarantee that any food provided by vendors will meet specific dietary needs or be free from allergens.

Adverse Reactions: Nectar Eats Takeaways is not liable for any health-related issues, including allergies or adverse reactions, caused by the consumption of food purchased through the platform.

Restaurant vendors responsibilities include delivering high-quality, safe, and nutritious products  

Each vendor featured on Nectar Eats Takeaways is responsible for complying with applicable laws and regulations concerning food safety, labelling, and accurate representation of their products and services. Vendors are solely accountable for the quality, authenticity, and accuracy of their offerings including any allergy information.

Allergy information labelling in the UK is governed by regulations like Natasha's Law and the Food Information to Consumers (FIC) Regulation, requiring that mandated allergens be clearly emphasised (e.g., in bold) on ingredients lists for all pre-packed for direct sale (PPDS) foods and other pre-packed foods. For non-pre-packed foods, allergen information must be provided through alternative methods such as menus, chalkboards, shelf labels, or verbally. 

For Pre-packed for Direct Sale (PPDS) Foods

• Mandatory Labelling: 

  From October 1, 2021 (Natasha's Law), PPDS foods must have a label displaying a full ingredients list. 

• Allergen Emphasis: 

  Any allergenic ingredients must be clearly highlighted on this list, for example, using bold text, a different font, or background colour. 

• Examples of PPDS Foods: 

  This includes sandwiches, salads, and other ready-to-eat items packaged on the same premises where they are sold. 

For Non-Pre-Packed (Loose) Foods 

• Information Provision: 

  For food sold in a non-pre-packed format, such as in a buffet or at a delicatessen counter, you must provide information on the presence of allergens.

• Methods: 

  This information can be provided verbally by staff, through a sign directing customers to staff, on a menu, or on a chalkboard or shelf label.

Key Allergen Information

• The 14 Allergens: There are 14 major allergens that must be declared by law, as listed in Annex II of the FIC Regulation. 
• Examples: These include milk, nuts, peanuts, and celery, among others. 
• "May Contain" Labels: These are precautionary allergen labels used when there is a risk of cross-contamination, though they are not mandatory, according to the Food Standards Agency. 

Resources and Guidance to help businesses comply with these rules

• The Food Standards Agency provides comprehensive online resources, including free allergen training, to help businesses comply with these rules.

Endorsement of Information

Nectar Eats does not endorse or guarantee the reliability of any vendor-provided information.

Delivery Services

If Nectar Eats facilitates any delivery services through third-party providers, any delays, damages, or issues with delivery will be handled in accordance with the policies of the delivery partner. Nectar Eats is not responsible for delivery disruptions caused by factors beyond its control, such as traffic, weather, address mismatch, or any other unforeseen circumstances.

User Conduct and Expectations

By using Nectar Eats, customers and vendors agree to act in good faith and comply with the platform's terms of service. Misuse of the platform, such as providing false information or engaging in fraudulent activities, may result in account suspension or removal.

Liability Waiver: By accessing Nectar Eats Takeaways at location ("nectareats.com") domain or any of its associated sub-domains customers agree to waive any claims against Nectar Eats Limited for damages or losses related to food quality, safety, delivery issues, or any other aspect of the services provided by third-party vendors or partners.

Ongoing Improvements

Nectar Eats Takeaways is committed to continuously improving its platform to enhance user experience and operational efficiency. While we work diligently to maintain a reliable and seamless service, we cannot guarantee uninterrupted access or the absence of technical issues not excluding server issues beyond our control.

Updated: 07th October 2025.